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Print Customer Service:: Ten Traits to Make You a Hit With Customers
1. Hard, steady work. Without it, little else matters.
2. Optimism. Take a positive view, no matter what the problem.
3. Enthusiasm. It fuels creative, innovative action. And it's contagious - customers will pick it up from you!
4. Individualism. Don't be afraid to invent your own way of doing things, if it works and it doesn't harm the company.
5. Imagination. Go beyond standard procedures once in a while; try something new. Customers will appreciate your creativity.
6. Pleasantness. Be friendly and appreciate the variety and individuality of people.
7. Listen-ability. Be able to ask meaningful questions, then listen with great concentration.
8. Trust. Cultivate the attitude that all people are worth trusting--you'll find that you're rarely wrong.
9. Flexibility. The capacity to be strong yet pliant - adaptable to changing conditions.
10. Judgement. The ability to balance the facts and make rational decisions.
